Privacy policy

 

PRIVACY POLICY — NOCIVELLE

INTRODUCTION

At Nocivelle, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website nocivelle.com and make purchases from our store. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

INFORMATION WE COLLECT

We collect information that you provide directly to us when you:

  • Create an account or make a purchase
  • Subscribe to our email marketing
  • Contact us for customer support
  • Leave a product review
  • Participate in promotions or surveys

The types of information we may collect include:

  • Full name and contact details including email address, phone number and shipping address
  • Billing information including payment method details (processed securely — we do not store full card numbers)
  • Order history and purchase details
  • Communications you send to us
  • Device information, IP address and browser type when you visit our website

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates and delivery notifications
  • Respond to your questions and provide customer support
  • Send marketing communications if you have opted in
  • Improve our website, products and services
  • Comply with legal obligations
  • Prevent fraud and protect the security of our store

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with:

  • Shopify Inc. — our e-commerce platform provider who hosts our store
  • AutoDS and CJ Dropshipping — our fulfillment partners who process and ship your orders
  • Ziina — our payment processor for secure transaction processing
  • Email marketing platforms — to send you communications you have consented to receive
  • Legal authorities — if required by law or to protect our rights

All third party partners are required to keep your information confidential and use it only for the purposes for which it was shared.

COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic and personalize content. You may choose to disable cookies through your browser settings however this may affect certain features of our website.

We use the following types of cookies:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — help us understand how visitors use our site
  • Marketing cookies — used to deliver relevant advertisements

EMAIL MARKETING

If you subscribe to our email marketing, you will receive promotional emails about our products, offers and updates. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@nocivelle.com. We will never share your email address with third parties for their own marketing purposes.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements. Order information is typically retained for a minimum of 5 years for legal and accounting purposes.

YOUR RIGHTS

Depending on your location you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications
  • The right to data portability

To exercise any of these rights please contact us at hello@nocivelle.com.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@nocivelle.com.

SECURITY

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All payment transactions are encrypted using SSL technology. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

THIRD PARTY WEBSITES

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third party sites you visit.

GDPR COMPLIANCE

For users in the European Union, we process your personal data on the following legal bases:

  • Contract performance — to fulfill your orders and provide our services
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications and non-essential cookies
  • Legal obligation — to comply with applicable laws

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights contact us at hello@nocivelle.com.

DIGITAL PRODUCTS AND RESULTS DISCLAIMER

Any digital products, guides or educational materials purchased or downloaded from Nocivelle including but not limited to the Nocivelle 30-Day Glow Guide are provided for informational and instructional purposes only.

Nocivelle makes no guarantees of any specific results, skin improvements or outcomes from the use of our digital products or physical products. Individual results vary significantly based on skin type, existing skin conditions, age, genetics, consistency of use, lifestyle, diet and other personal factors entirely outside the control of Nocivelle.

Our digital content and product descriptions do not constitute medical, dermatological or professional healthcare advice of any kind. Nothing on this website should be interpreted as medical advice. You should always consult a qualified dermatologist or licensed healthcare professional before beginning any new skincare routine especially if you have existing skin conditions, allergies or sensitivities.

By purchasing any product — physical or digital — from Nocivelle you acknowledge that results are not guaranteed and that Nocivelle shall not be held liable for any adverse reactions, injuries, losses or damages of any kind arising from use of our products or digital content.

All digital product sales are final and non-refundable once the product has been delivered or downloaded. Physical product returns are governed by our separate Refund and Return Policy.

CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy please contact us at:

Nocivelle hello@nocivelle.com nocivelle.com